Contact Us

In order to help us effectively assist you with your issue or question, please be ready to provide the FSA Help Desk with detailed information that may include the following:

  • The SID, associated district, and associated school, if the issue pertains to a student. Do not provide the student’s name.
  • The user’s full name and email address.
  • The FSA System being used and any error messages that appeared.
  • Operating system and browser information, including version numbers.

Email Support: fsahelpdesk@air.org

Emails to the Help Desk will be automatically logged and will be responded to within one working day (typically sooner). Urgent requests will be given priority.

Toll-Free Phone Support: 866.815.7246

Hours: 7:00 a.m. to 8:30 p.m. ET
Monday–Friday (except holidays)

For questions regarding assessment policies and resources, please contact your district assessment coordinator or the FDOE Bureau of K-12 Assessment at assessment@fldoe.org.