In order to help us effectively assist you with your issue or question, please be ready to provide the FSA Help Desk with detailed information that may include the following:
- The SID, associated district, and associated school, if the issue pertains to a student. Do not provide the student’s name.
- The user’s full name and email address.
- The FSA System being used and any error messages that appeared.
- Operating system and browser information, including version numbers.
Email Support: firstname.lastname@example.org
Emails to the Help Desk will be automatically logged and will be responded to within one working day (typically sooner). Urgent requests will be given priority.
Toll-Free Phone Support: 866.815.7246
Hours: 7:00 a.m. to 8:30 p.m. ET
Monday–Friday (except holidays)
For questions regarding assessment policies and resources, please contact your district assessment coordinator or the FDOE Bureau of K-12 Assessment at email@example.com.