Contact Us

Questions related to the 2017–2018 Florida Standards Assessments may be directed to the FSA Help Desk. The Help Desk will be open Monday–Friday (except holidays) from 7:00 a.m. to 8:30 p.m., ET.

 

FSA Help Desk Contact Information

Toll-Free Phone Support: 866-815-7246

For questions about materials shipments and returns, select option 2.

Email Support: fsahelpdesk@air.org

Emails to the Help Desk will be automatically logged and responded to within one working day (typically sooner). Urgent requests will be given priority. If you contact the Help Desk, you will be asked to provide as much detail as possible about the issue(s) you encountered.

If contacting the Help Desk regarding a concern related to computer-based testing, please provide the following information:

  • Test administrator name and IT/network contact person and contact information
  • Username(s) or Result ID(s) of affected student(s)
  • Do not send secure student information to the Help Desk via email.
  • Device, operating system, and browser version information
  • Any error messages and codes that appeared, if applicable
  • Information about your network configuration:
  • Secure browser installation (on individual machines or on the network)
  • Wired or wireless Internet network setup

Supported Operating Systems
As a reminder, official technical support is provided only for the systems listed in the Systems Requirements document found at www.FSAssessments.org.

For questions regarding assessment policies and resources, please contact your district assessment coordinator or the FDOE Bureau of K-12 Assessment at assessment@fldoe.org.