Contact Us

Questions related to the Adaptive Progress Monitoring (APM) assessments may be directed to the APM Help Desk. The Help Desk will be open Monday–Friday (except holidays) from 7:00 a.m. to 8:30 p.m., ET.
 

APM Help Desk

Toll-Free Phone Support: 1-888-944-5001

Email Support: FloridaAPM@cambiumassessment.com

 

Emails to the Help Desk are automatically logged and responded to within one working day (typically sooner). Urgent requests will be given priority. If you contact the Help Desk, you will be asked to provide as much detail as possible about the issue(s) you encountered.

If contacting the Help Desk regarding a concern related to computer-based testing, please provide the following information:

  • Your name and contact information
  • Username(s) of affected student(s)
    • Do not send secure student information to the Help Desk via email.
  • Do not send secure student information to the Help Desk via email.
  • Device, operating system, and browser version information
  • Any error messages and codes that appeared, if applicable
  • Information about your network configuration:
    • Secure browser installation (on individual machines or on the network)
  • Wired or wireless Internet network setup